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FREQUENTLY ASKED QUESTIONS

How long will my DIY extensions stay on for?

If you are new to DIY lash extensions they typically last 3-5 days whilst your still learning your own little tips, tricks and ways of doing all your usual day to day activities a little differently so they do not come lose. Example- Rubbing your eyes with a towel will weaken the hold so they may come off quicker.

Although once your an absolute pro at applying and looking after your lashes you can get up to 7-10 days out of them! It is worth reading our tips on our ' How to apply' section.

How long will my delivery take?

Royal mail 1st class usually takes 1-2 business, Royal mail 2nd class usually takes 2-4 business days. Please see our Shipping page for all the information you need about your delivery. This can be found

 

I want to return my purchase, what do I do?

All information regarding returns is on our ' Returns and Exchanges' page. Which can be found

 

How long will my refund take?

Refunds are processed within 7 working days of your return being accepted. 

 

Can I exchange my order instead of returning it? 

Yes we do accept exchanges. All information regarding exchanges is on our ' Returns and Exchanges' page, which can be found 

Do you offer international delivery?

Unfortunately at present we do not offer international delivery. This is something that is in our plans for the future as our brand grows.

 

How do I unsubscribe from your email list?

Find your latest email from GlamLuxe Cosmetics, scroll to the bottom of the email and click on the unsubscribe link. Alternatively email us on support@glamluxecosmetics.co.uk and we can sort this for you.

 

How do I get in touch?

You can find all the information you need about getting in contact with us on our 'customer care' page, which can be found

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